10. Jan, 2018

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More than one million calls to the Universal Credit helpline have been abandoned without claimants getting an answer within a 12-month period, figures have revealed.

Figures obtained by Labour MP Jim McMahon through a parliamentary question show that 1.3 million calls were abandoned between September 2016 and October last year.

The Shadow Minister for Communities and Local Government warned the number of calls going without an answer could mean many claimants were giving up trying to get through and not getting the support they need.

However, the Department for Work and Pensions (DWP) called these claims "disingenuous", saying calls were answered on average within five minutes.

More than one million calls to the Universal Credit helpline have been abandoned without claimants getting an answer within a 12-month period, figures have…
itv.com