9. Jan, 2018


The dreadful DWP is now in charge of tax credit debt collection. It deducts random amounts for debts from people's Universal Credit accounts without telling them. People say they don't even owe these so-called debts

These deductions leave people in even more debt and with nothing to live on.

"Without warning the DWP started taking about £25 a month from Susan's Universal Credit payments for this 'debt'. She says the deductions stopped and started through the year.

She is now also repaying a Universal Credit advance loan at £67 a month. She took the loan out, in part, to cover the tax credit debt repayments that the DWP suddenly began deducting from her."

The cross-departmental nightmare that is causing more problems for Universal Credit claimants